User Researcher

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WB Games Inc. seeks a User Researcher to manage all user testing for a select number of titles on a need based schedule. The role requires both analytical and creative abilities to present clear learnings to a variety of functional groups. The ideal candidate will have experience working in the video game/computer/entertainment industry in a similar role.
  • Manage user testing (usability, playtesting, etc.) for multiple titles concurrently.
  • Creation of methodologies, test plans, and reports that will generate actionable game development decisions.
  • Coordination of Playtest Moderators (scheduling, recruiting, overseeing) for larger scale playtests of titles.
  • Develop and evolve the playtest recruitment database and strategy.
  • Maintain best practices by staying current in the industry.
  • Graduate degree pertaining to human-computer interaction, psychology, or user research.
  • Minimum 4 years’ experience in games user research creating test plans, moderating user tests, analyzing data, and writing reports.
  • Demonstrated ability to bring products and services to market quickly and make appropriate cost/user experience trade-offs.
  • Have a working knowledge of statistics with an ability to distinguish signal from noise.
  • Ability to deliver (sometimes) critical results in a manner that translates into meaningful changes to the product.
  • Research experience with children combined with early childhood development emphasis.
  • Familiarity with testing tools (Tobii Eye Tracker, Ovo Studios, etc.).
  • Passion for video games.
  • Ability to work independently with minimal supervision.
  • Working knowledge of Tableau or similar BI tools.
  • Exceptional communications skills: written, verbal as well as presentation abilities that are necessary to explain results effectively.

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