Usability Manager

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Warner Bros. Games Inc. seeks a Usability Manager for the WBG Development department. WB Games is looking for a proactive Usability Manager to work on games for all platforms including consoles, PC, handhelds, and online. As Usability Manager you will take a leading role in working with a variety of functional groups (development, marketing, and product strategy) to conduct user research about gamers and their desires within a variety of products and genres.
  • Design and execute playability studies and activities.
  • Work with product teams to understand business and design goals and selecting the appropriate research and recruiting methodology.
  • Review high level game design and provide playability feedback on potential issues.
  • Directly responsible for the design and execution of research projects.
  • Prepare, facilitate, analyze, and report on playability research efforts across the company.
  • Create, maintain, and promote playability research procedures and knowledge.
  • Create playability research standards and procedures for a variety of game types, production schedules, and budgets.
  • Work closely with development teams to help them understand playability results and inspire teams to integrate playability research into their development process.
  • Develop and evolve the playtest recruitment database and strategy.
  • Develop a living process for storing and distributing learning about games and gamers throughout WB Games.
  • Relevant college degree desired (branches of experimental psychology, human computer interaction, human factors, or related field).
  • 3 - 6 years industry experience conducting usability tests and related research for video games, or similar industry experience on software products.
  • Familiar with game design theory and development process for video games.
  • Ability to logically influence people in areas subject to personal opinion and taste.
  • Excellent organizational, analytical, and presentational skills.
  • Knowledge of research design, qualitative, and quantitative methodologies.
  • Research experience with children combined with early childhood development emphasis.
  • Persona development experience – contextual inquiry experience.
  • Foreign language competency in French.
  • Experience in prototyping tools such as Java, Flash, or Photoshop.
  • Experience with structuring data logging tools and reporting.

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